• Make sure the Bluetooth is on in the phone’s settings menu.
• Make sure the Norm 2 is fully charged.
• Try to reinstall the app and make sure that the Norm 2 is not already connected in the phone’s Bluetooth settings.
• Do not connect to Norm 2 in the phone’s Bluetooth menu. Pair directly inside the app.
• Make sure the Norm 2 is close to your mobile device when connecting.
• Please make sure that you have downloaded the correct Norm app.

We’ll be rolling out the app initially as a Beta version. This allows us to keep improving performance, stability, and features through regular updates in the weeks and months ahead.

We’re also continuing work on the app user interface. To ensure a smooth start, you’ll initially be onboarded using our current, proven user interface, and we’ll roll out the new UI updates once everything is fully validated and working exactly as intended.

1. Confirm all cables are connected.
2. Remove the watch from the charging base and place it back on.
3. Repeat a few times if needed.
4. Make sure the protective film on the back of the watch is removed.
5. If it still won’t charge, connect the base to a different USB charger.
6. Let the watch stay on the charger for a bit. Sometimes it needs to wake the battery.

Step 1: Norm app settings

• In the NORM app: Settings → Notifications.
• Turn on the notification types you want on the watch.

Step 2: Phone settings

• Enable push notifications for the relevant apps in your phone settings.
• Allow the NORM app to send notifications.

1. Open the NORM app.
2. Go to Settings → Calibration.
3. Follow the in-app instructions.

This can happen if the watch disconnects and reconnects. Clear old notifications from your phone’s Notification Center to prevent repeats.

• In the NORM Connect app: Settings → Notifications → choose what gets sent to the watch.
• To disable a specific app entirely, change that app’s push notification setting in your phone’s system settings (also affects phone notifications).

• On the watch: open the heart rate screen. The watch registers your heart rate after a few seconds.
• In the app: Settings → Heart Rate Monitor → enable auto tracking if desired.
• Wear the watch firmly on your wrist for best results.

• Give it time—sometimes sensors need a short period to begin tracking.
• Restart the watch: hold down the crown → power off. To turn on again, press the crown for a couple of seconds.
• Try a short run to trigger tracking.
• Disconnect the watch and reconnect it to the app.

In the app, update your personal data (height/weight/etc.). Open Settings and tap the round grey profile icon in the top-left.

1. Swipe down on the clock/date screen to open settings.
2. Tap the icon with two rippled parallel lines to toggle vibration on/off.

1. Swipe down on the clock/date screen to open settings.
2. Tap the circle icon to cycle brightness up/down.

The weather app on the watch updates when the watch is synced with the app.

• Swipe up on the clock/date screen to open notifications.
• You’ll find folders for missed calls, texts, notifications, and emails.

Go to the Training menu and tap the small icon that looks like a weight lifting tool. To exit menus, press the watch crown.

Open the weather forecast screen and swipe up, or use the crown to scroll.

To stop, simply press the watch crown.

• Confirm the app has permission to access contacts (phone OS privacy settings).
• Update the app to the latest version available for your device.
• If it still persists, it may be a known limitation/bug in some app versions.